Refund & Return Policy

Last updated: April 2026

This Refund & Return Policy applies to purchases made through Nauvaraha at www.nauvaraha.com. It should be read together with our Terms & Conditions.

For cancelling an order before dispatch, refunds on cancellation, and how to reach us quickly, see our Cancellation Policy.

1. Return Window

• Returns are accepted within 6 days from the date of delivery.
• You must raise a return request within this 6-day period; requests received after that cannot be accepted.
• After 6 days from delivery, we are unable to process returns except where required by applicable law.

2. Eligible Returns

We may approve a return where:

• The product was received damaged or broken.
• The wrong product was delivered.
• The product is significantly different from the description on our website.
• The product is unused and in saleable condition.
• It is returned in original packaging with all inclusions (tags, accessories, inserts) as shipped.

3. Non-Eligible Returns

We cannot accept returns in cases including:

• Change of mind after delivery.
• Slight natural variations in crystals, stone, or wood - these are inherent to natural products and are not considered defects.
• Products returned without original packaging.
• Products that show signs of use, wear, or damage after delivery.

4. How to Raise a Return Request

• Email hello@nauvaraha.com within 6 days of delivery.
• Use the subject line: Return Request - [Your Order Number].
• Include your order number, a clear reason for the return, and photos of the product (and packaging, if relevant).
• Our team responds within 24 hours.

5. Refund Process

• Prepaid orders: refund to the original payment method within 7 business days of return pickup.
• COD orders: refund via bank transfer within 7 business days; you must share bank details as requested.
• Shipping charges are non-refundable.
• We arrange reverse pickup at no cost to you, where serviceability allows.

6. Cancellations

• Orders may be cancelled only before dispatch from our facility.
• Once an order has been dispatched, cancellation is not possible; you may follow the return process if eligible.
• To cancel before dispatch, email hello@nauvaraha.com immediately with your order number.
• For eligible prepaid cancellations, refunds are processed within 5 business days to the original payment method.

7. Damaged in Transit

• If your order arrives damaged, photograph the package and product immediately before extensive handling.
• Email the photos to hello@nauvaraha.com within 24 hours of delivery.
• After verification, we will offer a replacement or refund at no charge, as appropriate.

8. Contact Us